Privacy Policy Notice

We use the term “services” to refer to our Internet websites, mobile applications, and other services that link to this Privacy Notice and that we offer and manage on our own behalf, including:

• Our corporate websites that link to this Privacy Notice;
• Connections (such as connecting you to the agent or agents representing the property that you find online).

The term “personal data” in this Privacy Notice means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual, real estate agent, broker or persons or households selling, renting or subletting a building, apartment or house. It does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or reasonably linked to you or another individual.

The personal data we collect, the way we collect it, and how we use it will depend on how you are interacting with us and the type of services you use (e.g., submit a request/inquiry, register for an account, or otherwise contact us or interact with us).

When you use our services, websites, or apps, or otherwise engage with us, we collect personal data from you. We might also collect personal data about you from our payment processors, service providers, and other third parties who collect personal data on our behalf. This information might include:

Account registration and profile information

If you register for an account through our services or complete a profile on The Casa Finder website, we collect account identifiers (including email address, a username and password, as well as internal identifiers we assign to individual accounts to allow our systems to connect account information stored in different databases). We may link your profile information to other information about your use of the websites, such as account history and records (including services you’ve used or interacted with, the date and type of account creation, account status, log in activity, transactions, the services we provide, messages received in connection with the services, and your activity on our websites and mobile applications). We use this information to create and administer your account, provide you with the relevant services and information, communicate with you regarding your account and your use of the services, for customer support purposes, and to send you communications by email, push notification, or by text message.

Communications and inquiries

If you communicate with us or otherwise fill out a form, submit a request to visit a property (e.g., via the form online), or otherwise contact or communicate with us (e.g., via phone or chat feature), we collect and record your contact information (such as first and last name, email address, and phone number), account identifiers and history (described above), and any other personal data and content you choose to provide in the content of your message or communication (including recordings or transcripts from phone calls and chat features with which you engage, where permitted by law). If you represent a company or agency interested in partnering with us, we will also collect your professional and employment information in order to respond to your inquiries, communicate with you, to manage and grow our organization and to facilitate a business relationship. Our websites and online services provide you the ability to connect with us through an online web form that collects contact information (such as first and last name, email address, phone number, company name, and title with company), area(s) of interest or concern, and a custom message.

Location information

We may collect information about the location of your device, such as information derived from your device (e.g., based on a browser or device’s IP address).

Payment information

For payment information, we and our third-party service providers collect information relating to your transactions with us, including details regarding payments you’ve made through our sites or apps. We use third-party payment tools to process and store payment information like credit card numbers or bank account information. We do not store this information ourselves.

Automatically collected and professional data

The Casa Finder and our third-party service providers collect certain personal data automatically when you visit or interact with our websites and mobile apps. We collect professional personal data about representatives of or other individuals associated with third-party businesses, including representatives of our customers and business partners, in connection with our services and the operation of our business, which may include contact information: full name, email address, and telephone number.

We do not sell your sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising.

The Casa Finder will update this Privacy Notice from time to time. If we make material changes to this Privacy Notice, we will notify you through appropriate communication channels, as required by applicable law.